What is an Anti-Social Behaviour (ASB) Case Review?
Previously known as the Community Trigger, this is a formal process where organisations come together to review your case and consider whether any further action can be taken. While it does not guarantee the behaviour will stop, it ensures your concerns are properly reviewed and that all appropriate steps have been explored.
When can you request an ASB Case Review?
To request a review, your case needs to meet a set threshold. This is usually met if:
- You have reported three or more ASB incidents in the last six months, with at least one in the past month, or
- You have reported one hate crime in the last six months, identified as such at the time
Reports must have been made to Birmingham City Council, a housing provider, or West Midlands Police.
Each request is assessed on a case-by-case basis, and even where the threshold is not met, advice and support can still be offered.
How the process works
The ASB Case Review follows four key stages:
- Stage 1: Initial contact: A Community Safety officer will discuss your case and confirm whether the review is appropriate
- Stage 2: Assessment: Partner agencies are contacted to gather your reports within a 6-month timeframe to check if the criteria is met
- Stage 3: Panel review: If eligible, a multi-agency panel assesses the case and agrees on next steps. You will have the opportunity to be invited to share your experience
- Stage 4: Appeal: If you’re unhappy with the outcome, you can request a review within 20 working days
This process involves close working between the Council, police, housing providers, and other partners to ensure a joined-up response.
How to request a review
To request an ASB Case Review:
📧 Email: cspenquiries@birmingham.gov.uk
👉 Online: www.birmingham.gov.uk/info/50222/community_safety/2917/report_a_community_safety_concern
Please include your contact details and a brief summary of the ASB you’ve experienced and who you’ve reported it to.
For a breakdown of the number of ASB case reviews and the outcomes of these cases, click HERE
No one should feel ignored when raising concerns about anti-social behaviour. The ASB Case Review process exists to ensure that repeat issues are taken seriously, reviewed thoroughly, and addressed through a joined-up approach.
If you are affected by ongoing ASB, coming forward can be the first step towards finding a resolution.